Written Questions

Your task is to write the answers to each of the following questions. You can discuss your answers with your Trainer and classmates.

Name

Date

1. There are a number of considerations relating to Equal Opportunity in the workplace. Identify below the rights of employees in the workplace: (multiple choice)

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To feel safe at work, at all times

To understand their responsibilities in their job role

The opportunity for training and development is provided

To be treated fairly and equally in the workplace

All of the above

2. List three (3) differences between people from different cultures or social backgrounds.

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3. Using your own words, describe how you should treat people from different social and cultural groups?

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4. Describe at least two (2) methods of communicating with people from different social and cultural groups?

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5. Identify three (3) types of ‘Verbal’ and ‘Non-verbal’ methods of communication. List in the table below.

Verbal

Non-verbal

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6. What are three (3) strategies you can use for overcoming communication barriers?

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7. When cultural considerations are affecting communication in your team, what types of assistance can you access?

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8. What issues may you come across that cause conflict or misunderstanding in the workplace?

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9. What are some possible cultural and social differences you might come across in the workplace?

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10. When thinking about topics you have identified in Q.8 & 9, what are some techniques you can use to address difficulties with appropriate staff/team members and to seek assistance to facilitate understanding?

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11. What are some ways you can resolve misunderstandings, taking into account cultural and social considerations?

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12. Who at your workplace can you speak to about potential issues and problems?

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Project

This project requires you to work in a team and on your own to complete in different sections.

Part A

As a group, come up with a list of cultural differences and record them on the board. From the list on the board, copy answers into the table below. Examples should include different cultures, religions, nationalities, abilities, gender etc.

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PART B – Make a poster

On the following page, write down different communication strategies you can use when working with, or communicating with, people of different social or cultural backgrounds.

You can work as a team or in pairs, your trainer will let you know.

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DIVERSE COMMUNICATION

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FBPPPL2002 WORK IN A SOCIAL DIVERSE ENVIRONMENT

Written Questions

Your task is to write the answers to each of the following questions. You can discuss your answers with your Trainer and classmates.

1. There are a number of considerations relating to Equal Opportunity in the workplace. Identify below the rights of employees in the workplace: (multiple choice)

2. List three (3) differences between people from different cultures or social backgrounds.

3. Using your own words, describe how you should treat people from different social and cultural groups?

4. Describe at least two (2) methods of communicating with people from different social and cultural groups?

5. Identify three (3) types of ‘Verbal’ and ‘Non-verbal’ methods of communication. List in the table below.

Verbal

Non-verbal

6. What are three (3) strategies you can use for overcoming communication barriers?

7. When cultural considerations are affecting communication in your team, what types of assistance can you access?

8. What issues may you come across that cause conflict or misunderstanding in the workplace?

9. What are some possible cultural and social differences you might come across in the workplace?

10. When thinking about topics you have identified in Q.8 & 9, what are some techniques you can use to address difficulties with appropriate staff/team members and to seek assistance to facilitate understanding?

11. What are some ways you can resolve misunderstandings, taking into account cultural and social considerations?

12. Who at your workplace can you speak to about potential issues and problems?

Project

This project requires you to work in a team and on your own to complete in different sections.

Part A

As a group, come up with a list of cultural differences and record them on the board. From the list on the board, copy answers into the table below. Examples should include different cultures, religions, nationalities, abilities, gender etc.

PART B – Make a poster

On the following page, write down different communication strategies you can use when working with, or communicating with, people of different social or cultural backgrounds.

You can work as a team or in pairs, your trainer will let you know.

DIVERSE COMMUNICATION